Returns policy

In accordance with the Distance Selling Regulations Bentley Fielden Ltd gives customers a 7 day "cooling off" period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require to return/exchange the product(s) you will be personally responsible for return delivery incurring any delivery cost. We do recommend that you pay for a tracked/signed delivery for your protection. Alternatively, we can arrange collection and return at a cost of £12. A full refund for the item will be given, less our outgoing postage cost of £8. If you would like to return or exchange your products please contact our Refunds & Exchanges department on 01706 815175 Monday-Friday 9am - 5pm who will note down your request and action accordingly.

Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. Bentley Fielden Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Bentley Fielden Ltd